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| 1.Acceptance of Defected Products – Basic conditions |
| In order for any product to be accepted to our technical service for “maintenance and repair” the following conditions have to be met. |
- The products have to be purchased from Özel Information Technologies by the company
that brings the product.
- The product has to be in the warranty period as from the sales invoice date.
- The product should not have a defect arising from physical impact or harm.
- A readable barcode serial number should take place on the product.
- Some problems that cause the products not to be treated under warranty may not be
determined at the time of the acceptance of the defected product. In case such problems
are found after the tests made by the technical service equipment, the product is
returned to the customer.
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| Exceptional Cases |
- In cases when the intermediary sales firm has stopped its trading activities and
it is closed, the product can be delivered directly to Özel Information Technologies.
- Repairs after the warranty period is finished are made only when charged service
is requested with the possible service charge being paid.
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| 2. Acceptance of Defected Products – Special conditions |
| There are special conditions according to the types of products
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| Hard Disk |
- There should be no physical fracture or break at the IDE/SAS/SCSI interface at the
back of the disk.
- There should be no “blowout” caused by any electrical defect on the
control processor on the disk cycle.
- There should be no appearant sign on the Disk case showing that the disk has beed
dropped.
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| Processor |
- Any one of the legs of the processor should not be missing.
- There shouldn’t be any damage on the processor caused by a concussion or strain.
- There shouldn’t be any melting or “blowout” caused by excess heating
because of usage without fan.
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| Memory |
- There shouldn’t be any break or fracture on the module.
- There should be no sign of rupture or scratching of the feet caused by strain during
assembling on the module. There shouldn’t be any physical fracture, bending
or break caused by strain or an impact on the card.
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| Cards |
- There shouldn’t be any fracture, bending or break on the card caused by strain
or an impact.
- There shouldn’t be any hole or molten iron at a certain point caused by the
touch of soldering iron or similar objects on the card by error.
- The plastic slots and connectors on the card should not be bent or moved from their
place as a result of an impact.
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| Monitor |
- There should be no break on the screen glass.
- There should be no missing front button. There should be no foreign material or
water in the monitor.
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| 3. Acceptance |
| The defected products are delivered to the technical service of Özel Information
Technologies by the customer and the the ones for which the conditions specified
above are valid are accepted after their serial number has been checked. A defective
product acceptance form is given to the customer. The customer gives information
about the nature of the defect of the product and under which conditions the defect
appears.
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| 4. Maintenance and Repair
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The products which can be repaired at our company are
repaired in a short time and the result is informed to the customer.
There is a time limit of latest 30 days for all defects to be finalized.
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| The various positions of the products after working on them are shown below:
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| Product with no problem
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The product which is not actually defective is returned to the customer.
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| Wrong usage
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Products which come with a defect caused as a result of the wrong usage by the customer
are returned to the customer.
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| Repaired products
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The product is repaired and delivered to the customer in proper working condition.
In general, products that show a defect within the same week of purchase are changed
with a new one of the same model.
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| Products changed
with new ones |
In cases when the defect of the product cannot be repaired, it is changed with a
new one if available.
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| Products changed
with upper models |
In cases when the defect of the product cannot be repaired and a new one of the
same model is not available, the product is changed with an upper model by charging
a difference in the cost. The difference in the cost is calculated by finding the
price difference of the two products at the date of the purchase of the product.
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| Return
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In case the product cannot be repaired, the same and upper models are not available
or the customer does not want to pay for the price difference, the return of the
product is accepted at the current sales price. In case the product’s price
is not definite because of the product not being sold in the market, the return
price is determined by rating with the most elementary model.
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| 5. Payments for defective products are collected in cash. |
| 6. Customers are advised about the finalized repair processes shortly after they are finished. After receiving the advice, customers may get their products from our technical service. |
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